When the volunteer wants to exchange some HourTrades for a gift they must select the voucher they want to redeem, then the administrator has to ‘Accept’ the request.
To accept a volunteers request to redeem a voucher the administrator must follow the steps below:
1. {ADMIN LOGIN] Go to VOLUNTEER MANAGEMENT > HOUR TRADE REQUESTS
2. The screen is split into 2 sections:
‘Requested HourTrade Vouchers’ which shows vouchers that have been requested by volunteers.
‘Used HourTrade Vouchers’ which are vouchers that have already been accepted by the administrator.
3. Click on the Accept HourTrade button next to the voucher you want to process, this will deduct the available HourTrades from the volunteer.
4. At this point you must take the relevant action to process the voucher (eg. send the T-Shirt to the volunteer or apply the discount to the course).