The impersonate function allows the administrator to essentially login as a volunteer and see exactly what the volunteer can see. It is often used when talking a volunteer through a process over the phone, or to check a issue with the system that a volunteer has reported.
You can impersonate a volunteer by following the steps below:
- Find the volunteer VOLUNTEER MANAGEMENT > FIND VOLUNTEERS and click on the Volunteer Details button.
- Click on the IMPERSONATE icon next to their name.
- A new window will open which is automatically logged in as the volunteer, allowing you to navigate around the system and see exactly what the volunteer can see.
Once you have finished you can simply close down the new window and return to the admin window.