Below is a list of automated messages which are sent out from the TeamKinetic system. Many of these messages contain data which is inserted from your system, these values are shows in UPPER_CASE italics:
| ACTION | SENT TO |
MESSAGE TEXT |
| New provider registration email | admin | CUSTOMISED BY ADMIN |
| Sends notification to the admin that a new opportunity needs clearing | admin | EMAIL SUBJECT New provider created opportunity needs to be authorised EMAIL CONTENT A new placement has been addedPlease logon to the admin site and authorise this opportunity. Until the opportunity has been authorised it cannot be offered to volunteers. |
| Sends notification to the admin that a new opportunity needs clearing | admin | EMAIL SUBJECT New provider created opportunity needs to be authorised EMAIL CONTENT A new placement has been addedPlease logon to the admin site and authorise this opportunity. Until the opportunity has been authorised it cannot be offered to volunteers. |
| Notification to admin that a provider wants feedback removed/checked – | admin | EMAIL SUBJECT Provider requests Volunteer feedback to be removed EMAIL CONTENT The provider for the opportunityPROV_NAME has reported some feedback from VOL_NAME and wishes it to be removed.The feedback has been marked as removed pending your review and will not appear in any public arena. Please review this feedback at LINK_HERE and remove if deemed unsuitable. Thanks, the team at ORG_NAME |
| Sends admin notification that an hourtrade voucher has been used – | admin | EMAIL SUBJECT New HourTrade EMAIL CONTENT A volunteer has cashed in some hours for a new HourTrade voucher.You can review these at LINK_HERE |
| Sends admin notification that an hourtrade has been requested | admin | EMAIL SUBJECT A new HourTrade has been requested EMAIL CONTENT A new HourTrade request has been made. You will be able to check these on the admin site. |
| Provider cleared notification | provider | EMAIL SUBJECT Welcome to ORG _NAME EMAIL CONTENT Welcome to ORG_NAME Your application has now been checked and cleared and you can start to add your own opportunities which can be offered to our volunteers.Please logon at SITE_URL providers/ using your username and password you registered with. If you have forgotten or lost your password, please contact us so a new password can be created. If you have any difficulties or want to discuss any issues then please do not hesitate to contact us. Thank you. SITE_EMAIL_ADDRESS |
| Provider password has been changed WITH CLEAR TEXT PASSWORD | provider | EMAIL SUBJECT Your password for ORG_NAME have been changed EMAIL CONTENT Your password for ORG_NAME has been changed.You are setup as a placement provider, you will be able to logon at SITE_URL providers/login.htm using your email address and password given below.If you have any difficulties or want to discuss any issues then please do not hesitate to contact us.Thank you.Your password is: VOL_PASSWORD We would advise you to login immediately and change your password to something you can remember but is hard to guess. Thank you. |
| Send opportunity AUTHORISED email to PROVIDER | provider | EMAIL SUBJECT Your opportunity has been authorised by ORG_NAME EMAIL CONTENT Congratulations, your recently added opportunity has been authorised.OPP_TITLE is now authorised and all matching volunteers can view and join your opportunity. Thank you for adding an opportunity. |
| Sends password reset link to provider | provider | EMAIL SUBJECT ORG_NAME – reset password EMAIL CONTENT You have requested to reset your password, please click the link below.RESET_LINK_URL If you have not requested to reset your password please contact ORG_NAME on ORG_TEL Thank you. |
| New Provider notification email | provider | EMAIL SUBJECT New provider application from PROV_NAME received” EMAIL CONTENT A new application for an opportunity provider has been entered by PROV_NAME.Please logon to the admin site and check this provider. Until the provider has been activated any opportunities they add can not be authorised. ADMIN_LOGIN_URL |
| Sends hours logged notification to provider | provider | EMAIL SUBJECT session VOL_NAME has logged some hours EMAIL CONTENT VOL_NAME has logged hours on the OPP_NAME opportunity.We encourage you to corroborate these hours as quickly as possible by logging on LOG_HOURS_URL and checking their hours. If you have any questions you can reply to this email or call on ORG_TEL , thanks again. The ORG_NAME team. |
| Provider notification that a volunteer has signed up | provider | EMAIL SUBJECT VOL_NAME has committed to your opportunity” EMAIL CONTENT VOL_NAME has committed to the OPP_NAME opportunity starting on OPP_TIME.We encourage you to contact PROV_NAME directly on PROV_TEL or via email at PROV_EMAIL to confirm their place on your opportunity. Volunteers are much more likely to attend your opportunity if contacted directly, which reassures them that the opportunity is proceeding as planned. You can logon at LOGIN_URL providers and OPP_VOLUNTEERS to check the volunteers for this opportunity. If you have any questions you can reply to this email or call on ORG_TEL , thanks again. The ORG_NAME team. |
| Sends email/SMS when an induction date/time has been set for a volunteer | volunteer | An induction date has been set for IND_TIME on IND_DATE at IND_LOCATION.
If you cannot attend please get in touch. induction date for ORG_NAME If you cannot attend please get in touch. |
| Confirms an hourtrade has been confirmed | volunteer | Your HourTrade has been confirmed Congratulations, your HourTrade has been confirmed. You will shortly be receiving all the details for your chosen course.” |
| New course notification EMAIL/SMS for volunteers that have saved an interest in that course | volunteer | EMAIL SUBJECT New course posted by ORG_NAME EMAIL CONTENT A new course that you might be interested in has been posted by ORG_NAME.It starts on COURSE_DATE and costs £ COURSE_COST.If you are interested please contact ORG_NAME on ORG_TEL or logon at LOGIN_URL.Thank you. |
| Send opportunity CLOSED email to signed up volunteers | volunteer | EMAIL SUBJECT An opportunity has been closed by PROV_NAME EMAIL CONTENT The opportunity OPP_NAME has been closed.Any future sessions you were booked on have been cancelled. We are sorry for any disappointment this has caused.Thanks, the team at ORG_NAME |
| Send opportunity SUSPENDED email to signed up volunteers | volunteer | EMAIL SUBJECT An opportunity has been suspended by PROV_NAME EMAIL CONTENT The opportunity OPP_NAME has been suspended.Any future sessions you were booked on have been cancelled. We are sorry for any disappointment this has caused. Thanks, the team at ORG_NAME |
| Send opportunity CLOSED email to signed up volunteers | volunteer | EMAIL SUBJECT An opportunity has been closed by PROV_NAME EMAIL CONTENT The opportunity OPP_NAME has been closed.Any future sessions you were booked on have been cancelled.We are sorry for any disappointment this has caused. Thanks, the team at ORG_NAME |
| Send REMOVED FROM OPPORTUNITY email to volunteers | volunteer | CUSTOMISED BY ADMIN |
| Send SESSION REMOVED email to signed up volunteers | volunteer | CUSTOMISED BY ADMIN |
| Volunteer password has been changed WITH CLEAR TEXT PASSWORD | volunteer | EMAIL SUBJECT ORG_NAME – reset password EMAIL CONTENT You have requested to reset your password, please click the link below.RESET_PASS_URL If you have not requested to reset your password please contact ORG_NAME on ORG_TEL, thank you. |
| Volunteer email/SMS cleared for volunteering | volunteer | EMAIL SUBJECT Congratulations you are now cleared to volunteer at ORG_NAME EMAIL CONTENT You have now been cleared for volunteering through ORG_NAME.Just pop along to VOL_LOGIN_URL volunteers/my_account.htm to take a look at any opportunities you are now eligible for. If you’d like to volunteer at any event or opportunity just select the days and hours you would like to attend. Thanks, the team at ORG_NAME |
| Volunteer password updated | volunteer | EMAIL SUBJECT Password Reset EMAIL CONTENT Your password has been reset to a TEMPORARY password Your new password is NEW_PASSplease login using this temporary password and your email address. We advise you to change this temporary password immediately via VOL_PROFILE_LINK |
| Sends an OPPORTUNITY CLOSED notification to all signed up volunteers
(CUSTOM FOR ADMIN) |
volunteer | EMAIL SUBJECT An opportunity has been closed by ORG_NAME EMAIL CONTENT The opportunity OPP_NAME has been closed.Any future sessions you were booked on have been cancelled. We are sorry for any disappointment this has caused.Thanks, the team at ORG_NAME |
| Sends an OPPORTUNITY SUSPENDED notification to all signed up volunteers
(CUSTOM FOR ADMIN?) |
volunteer | EMAIL SUBJECT An opportunity has been suspended by PROV_NAME EMAIL CONTENT The opportunity OPP_NAME has been suspended.Any future sessions you were booked on have been cancelled. We are sorry for any disappointment this has caused.Thanks, the team at ORG_NAME |
| Sends an OPPORTUNITY CLOSED notification to all signed up volunteers
(CUSTOM FOR ADMIN?) |
volunteer | EMAIL SUBJECT An opportunity has been closed by PROV_NAME EMAIL CONTENT The opportunity OPP_NAME has been closed.Any future sessions you were booked on have been cancelled. We are sorry for any disappointment this has caused.Thanks, the team at ORG_NAME |
| Send opportunity CONFIRMED email to signed up volunteers | volunteer | CUSTOMISED BY ADMIN |
| Sends Email When Volunteer Joins Opp | volunteer | CUSTOMISED BY ADMIN |
| Sends password reset email to volunteer | volunteer | EMAIL SUBJECT ORG_NAME – reset password” EMAIL CONTENT You have requested to reset your password, please click the link below.RESET_URL If you have not requested to reset your password please contact ORG_NAME on ORG_TEL, thank you. |
| Sends password reset email to volunteer | volunteer | EMAIL SUBJECT ORG_NAME – reset password” EMAIL CONTENT You have requested your password to be reset.Please follow the instructions below to reset your password. If you have not requested to reset your password please contact ORG_NAME. Thank you. |
| Volunteer new registration email/SMS | volunteer | CUSTOMISED BY ADMIN |
| Notification to guardian that they need to confirm a registration | volunteer | EMAIL SUBJECT Registration with ORG_NAME requires your verification EMAIL CONTENT The registration of VOL_NAME requires your verification.VOL_NAME has registered to become a volunteer with ORG_NAME which is great and we appreciate the support. However, because VOL_NAME is under AGE_RESTRICTION their registration must be verified by their parent or guardian. In order to verify their registration and allow them to join volunteer opportunities please follow the link below. Thank you, the ORG_NAME team. AGE_VERIFICATION_LINK_URL |