You can add a signature to all emails that you send out by following the steps below: Go to [SUPER ADMIN MENU] SETTINGS > PROFILE At the bottom of the page you can add your email signature Click on the SAVE button
Category: Emails & SMS Texts
Setting Automated SMS Texts For Volunteer Session Reminders
You can setup automated SMS Text reminders which text all volunteers at 12:00 the day before every session. This is an excellent way to drive up your attendance rate for opportunities and helps put volunteers at ease so they are confident that the session will take place. You can turn on the automated messages by […]
List of automated messages
Below is a list of automated messages which are sent out from the TeamKinetic system. Many of these messages contain data which is inserted from your system, these values are shows in UPPER_CASE italics: ACTION SENT TO MESSAGE TEXT New provider registration email admin CUSTOMISED BY ADMIN Sends notification to the admin that a new […]
Buying more SMS text credits
You can always find out how many texts you have used, at what cost and how many you have left from the Super admin settings page. If you want to purchase more text messages you must have raised a purchase order and have the purchase order number to hand. Login as Super Admin Go to […]
Automated SMS text messages
Text messages do have an extra associated cost which you must pay in advance in order to send text messages, so there is no chance of overspending or getting a large bill. They are however extremely effective at getting the volunteers attention, much more so than emails. Usually organisations choose to only send manual SMS […]
Start using SMS Texting
You will have received 100 free SMS texts when you first purchased TeamKinetic, you are free to use these to see if the function is something that you would like to continue using. You can either send SMS text directly to individual volunteers or groups of volunteers via the [ADMIN MENU] VOLUNTEER MANAGEMENT > FIND […]
Check how many SMS text messages you have remaining
You can check how many SMS text messages you have used per month for the last 12 months, and how many you have left by going to the [SUPER ADMIN MENU] SETTINGS > TEXT USAGE page.
Forwarding incoming emails to my personal email account
You can define which email address replies go to by going to [SUPER ADMIN MENU] SETTINGS > PROFILE from the menu, then entering your email address into the FORWARD ALL SITE EMAILS TO box. So if you email either a volunteer or provider and they REPLY to the email, it will get sent to this […]
Email all volunteers on a particular opportunity or session
You can send emails and texts to any or all volunteers on a particular opportunity by going to [ADMIN MENU] OPPORTUNITIES AND PROVIDERS > OPPORTUNITIES then clicking on the OPPORTUNITY DETAILS button. To Email Individual Volunteers: Click on VOLUNTEERS from the sub-menu Click on the EMAIL icon next to a particular volunteer. To Email All Volunteers: Click […]
Provider Group Email
If you want to email all providers you can create a formatted email using the editing tools (much like a word processor). You can upload and add attachments for the email and also upload images to go inside the email. If you wish to email all providers you can use the PROVIDER GROUP EMAIL function by […]